Job Summary: Responsible for assisting the provider(s) with patient care including taking vital signs, obtaining history and chief complaints; patient education; and pre selling of cosmetic services. Other responsibilities include education on treatment plans, taking photos, nursing procedures, inventory management, room prep and cleaning, and patient scheduling.

Education And Experience:

  1. High school diploma; college degree preferred.
  2. Three years of experience in a medical office as a medical assistant
  3. Aesthetic practice experience preferred but not required

Essential Skills And Abilities:

  1. Excellent communication skills.
  2. Good understanding of skin anatomy and practice offerings.
  3. Good problem-solving and analytical skills.
  4. Ability to work as a team member.
  5. Credentialing and selling skills.
  6. Well-organized with attention to detail.
  7. Ability to manage multiple projects simultaneously.
  8. Empathetic with patient needs and concerns.
  9. Ability to work well with providers, anticipating their needs regarding patient treatment.
  10. Aligns with our values and mission


Primary Duties:

  1. Prepares ahead of time for the day of patients to include chart review of previous treatments and treatment plans in order to prepare for treatments and continue the patient on treatment journey.
  2. Escorts patients to exam rooms in order of appointment times. Obtains short history and vital signs as required by patient’s complaints. Obtains or updates medication/current skincare regimen if necessary. Sets up the exam room according to scheduled procedure or anticipates the provider’s needs if non-scheduled procedure is likely.
  3. Assists provider with pre selling and education on aesthetic product indications, typical uses, and cost ranges.
  4. Prepares products to be used by the provider.
  5. Prepares the provider with all necessary patient information before the provider enters the exam room.
  6. Educates patients as required after the provider establishes the treatment plan. Ensures that the patient understands the plan, understands the proper use of their medications/products, and understands their responsibility for compliance with the treatment plan prior to leaving the office.
  7. Photo-taking skills (iPad or camera)
  8. Straightens and sterilizes exam rooms after patient visits.
  9. May be asked to walk patients to check-out to ensure compliance and booking of subsequent treatment(s).
  10. Helps with patient charting
  11. Exemplifies Soul’s mission, vision, and values through patient and team communications.

Secondary Duties:

  • Stocks all exam rooms.
  • Performs inventory of all medical supplies and injectable products and order as necessary
  • Performs all duties related to medical instrument cleaning and sterilization.
  • Notifies clinical staff of supplies needed to avoid shortages.
  • Performs other duties and tasks as needed.
  • May be needed to fill in at the front desk so will need to learn patient coordinator skills such as answering the phone and scheduling patients.
  • Uses skincare knowledge to push product sales to drive daily, monthly, and yearly sales goals.
  • Attends training seminars to learn more about our services and products.
  • Exemplifies Soul’s mission, vision, and values through patient and team communications.
  • Assist with social media by collaborating with the marketing team on Reels, TikToks, and Instagram/ Facebook Stories.
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